Are international calls supported?

  • Updated

Outbound Calls

Customers can call US, Canada, Puerto Rico, US Virgin Islands, and Guam.

Notably, this does not include any other countries/territories that follow the 1+10-digit dialing format, also known as the North American Numbering Plan (NANP). These calls may look like supported calls at first glance as they are only differentiated from supported calls by their area code.

Inbound Calls

Standard T38Fax DIDs can accept calls from any international caller. The rates for receiving an international call are the same as for domestic calls.

Toll-free numbers are more complex, and international reachability often needs to be considered on a case-by-case basis. When using toll-free numbers to receive international calls, please place a call from the desired country (fax or voice) and contact support if you encounter issues.

Number Availability

We are only able to provide, or port in, telephone numbers belonging to the 48 contiguous US states at this time. This means domestic calling is only possible for the US, and all other calls are international.

 

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